Shipping policy

We work to process and ship orders as quickly as possible. Once your order is placed, you’ll receive an order confirmation email. When your order ships, you’ll receive tracking information by email.

Shipping Locations

We currently ship to addresses within the United States.

Order Processing

Orders received before 12:00 PM Mountain Time are generally processed and shipped the same business day.

Orders received after 12:00 PM Mountain Time are generally processed and shipped the next business day.

Orders are processed Monday through Friday, excluding major holidays. Processing times may be extended during periods of high order volume, promotions, holidays, or carrier delays.

Shipping Rates & Delivery Times

We offer free Standard shipping on all Ritual orders. Shipping rates for one-time purchases are shown at checkout.

For Standard shipping, orders are estimated to arrive within 3–5 business days after your order ships for most U.S. addresses.

Delivery to Alaska, Hawaii, and other non-contiguous or extended territories areas may take longer.

Estimated delivery times may vary based on the destination, carrier, order volume, holidays, weather, and other circumstances outside of our control. Delivery estimates begin once your order has shipped, not when the order is placed.

While we do our best to ensure orders are shipped promptly, delivery timelines are estimates and are not guaranteed.

Tracking

Once your order ships, you’ll receive a tracking link by email. Please allow up to 24 hours for tracking information to update after the carrier receives the package.

Shipping Address Accuracy

Please make sure your shipping address is accurate before placing your order. BROTH is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@getbroth.com. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been submitted for fulfillment.

Delays

Occasionally, shipping or fulfillment may be delayed due to high order volume, carrier delays, weather, holidays, or circumstances outside of our control.

If your order appears delayed or your tracking has not updated for several business days, please contact us at hello@getbroth.com and we’ll help look into it.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you have not received it, please first check the delivery location, surrounding areas, and with neighbors or building management.

If your order arrives damaged or appears to be lost in transit, please contact us at hello@getbroth.com with your order number and any relevant photos, and we’ll do our best to help resolve the issue.

Questions

For shipping questions, contact us at: hello@getbroth.com